HEALTHFOLD / SUPPORT
Let’s take it
one step at a time.
Help with local import, review and result history. The App Store release is in preparation.
Import a document
- Select the profile for the person named in the document. Create a separate profile in Settings for someone else.
- Tap “Import document” and choose a PDF, image, CSV or HTML file. The add menu also offers camera scanning, photo selection and manual entry.
- Open the original and compare every item: name, number, comparator, unit, collection date and reference range. OCR suggestions may be incomplete or wrong.
- Add missing rows, correct mistakes or remove unwanted items. Confirm the profile and each individual result.
- Tap “Verify and save”. Saving is disabled without those confirmations.
The document could not be read
Use a clear, straight photo in good light. Scanned PDFs are processed with OCR. Password-protected files are not supported. Limits: 20 MB, 25 PDF pages, 24 million image pixels and 500 results. Try another file or enter results manually if recognition fails.
CSV format
Required columns: name,value,unit,date. Dates use YYYY-MM-DD. Comma or semicolon delimiters are supported. Quote decimal-comma values when using a comma delimiter.
name,value,unit,date Glucose,92.10,mg/dL,2026-01-24
Optional columns: qualifier,lower,upper,loinc. Units must be in the supported list. Unknown units and invalid dates are rejected rather than guessed. Use manual entry for other document layouts.
Duplicates and history
An identical file cannot be saved twice to the same profile. Repeated results need your explicit permission in the editor. Check the date and person first. Trends group identical names or confirmed LOINC codes in identical units. Comparator values are not plotted.
Export, deletion and app lock
The add menu exports the current profile’s results to CSV or FHIR. Choose a safe destination. Edit or delete a result from its detail view. Settings lets you add profiles, delete another profile and its data, or enable device authentication. There is no server-side recovery — keep your originals.
App language
HealthFold follows the app language selected in iOS Settings. The interface and starter dictionary support Polish, English, German, French, Czech, Slovak, Ukrainian, Swedish, Danish and Norwegian Bokmål. Source names remain in their original language.
Contact support
Support contact details will be available on the app’s App Store page when it is released. This website does not publish an email address or accept messages.
Include your device model, iOS version, HealthFold version and reproduction steps. Use made-up data if you need an example file. Do not send laboratory results, patient information, identifiers or document photos.
More information: privacy policy.